FAQs

Frequently Asked Questions (FAQs)

1. Where do you ship?
We currently ship within the United States only.

2. How much does shipping cost?
Shipping is free on all orders.

3. How long does delivery take?

• Processing time: 1–2 business days

• Delivery time: 3–8 business days within the United States

4. Will I receive a tracking number?
Yes. Once your order ships, you’ll receive a tracking number by email.

5. Can I cancel my order?
Orders can be canceled within 12 hours after purchase. After that, the order may already be in processing or shipped.

6. What is your return policy?
You have 30 days from the date you receive your item to request a return. Items must be unused and in their original packaging.
For full details, please see our Return & Refund Policy.

7. How long do refunds take?
Once approved, refunds are processed to your original payment method within 5–10 business days, depending on your bank.

8. What payment methods do you accept?
We accept secure payments through Stripe, including major credit and debit cards.

9. I entered the wrong shipping address. What should I do?
Contact us immediately at contact@valuenests.com. Address changes are only possible before your order is processed.

10. How can I contact support?

• Email: contact@valuenests.com

• Phone: +1 877-408-1246
  Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24 business hours.